Refund policy
DEMO document — not legal advice
Eligible reasons
- Delivery failed or exceeded the offer SLA.
- Invalid, used, or already-redeemed code.
- Wrong plan, wrong region, or misleading terms.
- Access revoked within the dispute window.
Process
Open a dispute from your order page. Support reviews within the SLA and either issues a replacement, a full refund, or a partial refund depending on the outcome. Payouts to the seller are frozen while the dispute is open.
Not eligible
- Buyer changed their mind after activating a valid code or license.
- Buyer request violates the provider's own terms.